About Us... 

• Where are you located?

We are located at 585 Eramosa Rd Guelph ON

• What are your Store Hours?

Check out our Contact us Page 

• How long have you been in Business?

We started as an Online business in 2015 with our Facebook Page and officially opened our store in January 2020!

• Where can we find you Online?

We are on Facebook, Instagram and Tiktik @trimmedrenovations. We also have our Website trimmedrenovations.ca

 

Alterations...

• Do you charge for Fittings?

No, our fitting services are free and we offer free body measurements as well! (Having your Body Measurements is a great way to help with online shopping!)

• Do I need to book an appointment for a fitting?

For Formal items or if you have more than 4 items to be fitted we do require you to book an appointment to make sure we can have sufficient time with the seamstress. Contact us 

• What do I need to bring to the Fitting?

We require you to bring the proper foot wear and undergarments for the outfit to ensure the most accurate fit. (Example - Proper Bra/ Underwear, Heels/ Flats etc)

• What are the most common Alterations you do?

Some of our most popular Alterations include Pant hems, Patches/ Seam Repairs, Buttons/ Hook & Eye replacement and Zipper repairs/ Replacements. For More Information check out our Services Page 

• How long will it take to complete my Alterations?

Time lines will vary based on the item and which Alterations service is required.

• What is the cost for Alterations?

Costs will vary between each item based on a few factors: Type of material, Depending on what Alteration services are needed,  Complexity of each alteration and garment. For Pricing please visit us in store.

• Should my items for Alterations be washed before bringing them in?

Yes Absolutely, any unclean items (dirty/ smell) will be rejected. Any items found unclean when we start working on the requested alteration will be returned unfinished.

 

Shipping...

• After placing my order when will my order be shipped?

Orders with stocked products will ship within 1 week of placing the order. We currently ship out orders on Tuesdays. Made to order items will vary based on requirements and completion time.

• What company do you use to ship orders?

We currently ship with Canada Post.

• What is the cost for shipping?

Each order will vary for shipping rates based on how many items and the weights of each item. We currently try to ship orders through letter mail if possible to keep shipping costs low for our customers.

• What do you use to ship products in?

Currently we use poly mailers and letter mail boxes to ship products.

• Is Local pick up an option?

Absolutely! Through our Website you can select Local Pick up for our Store location in Guelph! 

 

Product Questions...

• What are your most popular products?

We have many collections of products in different niches but some of our current popular items include Scrunchies and Acrylic Bookmarks!  

• Do you offer Wholesale on products? 

We are happy to do whole sale orders for local businesses!  Please contact us directly regarding wholesale orders!

 

Made to Order...

• How long will it take to make my Custom order?

Each order will vary on manufacturing times depending on materials, complexity of the order and research times.

• Is there a minimum time line for custom orders?

We do require a minimum 2 weeks for custom orders but this can change depending on each order.

Face Masks - usually completed within 2 weeks with in stock fabrics

Acrylic Bookmarks - Usually completed within 2 weeks with in stock vinyl's and tassels

Scrunchies - Usually completed within 2 weeks with in stock Fabrics

• How do I place a custom order?

To place a custom order please contact us through our website or social media. Please include all information needed (Type of product, material requests, Colours, size etc...) Contact Us

 

Dry Cleaning... 

• How quickly will my items be cleaned?

 Please allow at least two days for turn around time for cleaning for regular items (larger items like bed spreads, curtains etc or any leather/ suede items please allow as much time as possible for cleaning)

• What are the most common items sent for cleaning?

Shirts, Suits, Duvets/ Comforters, Pants, Dresses, Skirts and More!

• Do you clean items at your store?

We are a Dry cleaning Depot for VIP Textile Restoration located in Guelph

 

Alterations & Dry Cleaning Policies

All clothing must be freshly washed or dry cleaned before bringing in for alterations. Any Unclean items Will be returned unfinished no exceptions.

Payment is required either at time of drop off or pick up for Alteration services and Dry Cleaning services No items will be released without full payment. Please provide your pick up ticket at time of pick up.

Return/ Refund Policy - Clients must try their garments immediately after pick up (In store or at home). If you require any adjustments to the completed alteration, items must be brought back within two weeks (14 Days from the dated pick up day) with the original receipt. Most adjustments will be no charge depending on the garment and specified alteration TR reserves the right to add any additional charges if needed.

Garments for Dry cleaning/ Alterations must be picked up within 30 days of scheduled pick up day. We are not responsible for any items left after 30 days. Items left for 60 days or more will be donated no exceptions.

Customers are required to bring proper under garments and foot wear to fitting appointments to ensure the most accurate fit of your garments.

Customers who supply their own measurements to  their own items are responsible to ensure the accuracy of the measurements for the alterations requested. TR Will not be held responsible for any measurement mistakes given by the customer on any garments.

Dry cleaning: customers are to make sure they have checked over their dry cleaning order to ensure all items have been returned and are to their expectations. TR is not responsible for any items lost or damaged in the dry cleaning process. Customers are to contact VIP Textiles directly with their pick up receipts. TR will not replace or reimburse the customer in the case of lost or damaged items in the dry cleaning process by VIP Textiles TR is a depot for Dry cleaning, Items brought in by customers are picked up by VIP Textiles driver to be brought to their store location for cleaning and are brought back to TR by their driver once items have been cleaned.

Dry cleaning prices- VIP Textiles supplies TR with a current price list for dry cleaning items. TR prices items to the best of their knowledge. Pricing is subject to change at the discretion of VIP Textiles upon examination of each item for dry cleaning.

TR Handmade items Policies

  Please note handmade items in nature are one of a kind items and may vary (colour, pattern placement, size etc) to a similar product. This in no way affects the quality of the items.  All handmade items are final sale once they leave the store or have been shipped. Due to the nature of our textile items we cannot accept any returns exchanges or refunds on textile items once the items have left the store or have been shipped to avoid any contamination (Smoke, Pet hair, oils from skin/ hair etc. Custom orders require a 50% deposit to be paid before TR starts the project to allow us to purchase supplies needed. All custom orders are final sale no exceptions. Manufacturing defects will require proof of issue with original receipt to offer a replacement item similar to the originally purchased piece within 30 days of purchase. No refunds will be issued.